Terms of Service

1. Overview

These Terms & Conditions (“Terms”) govern your use of this website and the services provided by Emily Dasilva-Hunter. By accessing this website or engaging services, you agree to these Terms.

2. Scope of Services

Emily Dasilva-Hunter provides non-medical doula services, including emotional, physical, and informational support during pregnancy, birth, and the postpartum period.

I do not provide medical care, diagnosis, or treatment.

3. No Medical Advice

All content on this website and in our communications is for informational purposes only and is not a substitute for professional medical advice. Always consult a qualified healthcare provider regarding your care.

4. Booking & Client Agreements

  • Services are typically booked through consultations and confirmed via written agreement

  • I may use third-party tools such as Doulado to manage scheduling, forms, and client records

  • A separate client contract is required before services begin

5. Fees & Payments

  • A non-refundable retainer or deposit may be required to secure your booking

  • Remaining balances must be paid according to the terms outlined in your client agreement

  • Failure to complete payment may result in cancellation of services

6. Cancellation & Refund Policy

  • Retainers/deposits are non-refundable

  • Cancellations must be made in writing

  • Refunds (if any) are subject to the terms outlined in your individual client agreement

  • In the unlikely event that Emily Dasilva-Hunter cannot provide services, reasonable efforts will be made to arrange a backup doula or provide a refund

7. Client Responsibility

By engaging services, you acknowledge that:

  • You are responsible for your own healthcare decisions

  • You will seek medical advice from a licensed provider when needed

  • Doula services are complementary and not a replacement for medical care

8. Limitation of Liability

To the fullest extent permitted by law, Emily Dasilva-Hunter is not liable for:

  • Medical outcomes or complications

  • Decisions made by you or your healthcare providers

  • Indirect, incidental, or consequential damages arising from use of this website or services

9. Use of Website

You agree to use this website for lawful purposes only. You may not:

  • Misuse or interfere with the website

  • Copy, reproduce, or distribute content without permission

All content on this website is the property of Emily Dasilva-Hunter, unless otherwise stated.

10. Third-Party Services

I may use third-party platforms (such as Doulado or Squarespace) to operate this website and manage services. I am not responsible for the policies or practices of these third parties.

11. Privacy

Your use of this website is also governed by my Privacy Policy, which explains how your personal information is collected and used in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

12. Changes to Terms

I may update these Terms from time to time. The latest version will always be posted on this page.

13. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Health Information Disclaimer

The information provided on this website and through services offered by Emily Dasilva-Hunter is for informational and educational purposes only.

As a doula, I provide non-medical support including emotional, physical, and informational assistance during pregnancy, birth, and the postpartum period. I do not provide medical advice, diagnosis, or treatment.

Nothing on this website or in our communications should be considered a substitute for professional medical advice from a qualified healthcare provider such as a physician, midwife, or nurse.

Personal Health Information

Any health or pregnancy-related information you choose to share is:

  • Provided voluntarily

  • Used only to support your care as a client

  • Stored securely through systems such as Doulado

Please avoid sharing sensitive medical information through unsecured channels (such as standard email) unless necessary.

Emergency Situations

If you are experiencing a medical emergency, please call 911 or contact your healthcare provider immediately. Doulas do not provide emergency medical care.

Client Responsibility

By using this website and/or engaging services, you acknowledge that:

  • You are responsible for your own healthcare decisions

  • You will seek medical advice from a licensed provider when needed

  • Doula support is complementary and not a replacement for medical care